Police Can Not Help

I have had a buyer completely destroy my goods and once returned Paypal has given them my money back. I've got letters from the manufacturer to support my claim but each time my claim is denied. They won't refund my money unless I get a police report. I went to the police for them only to tell me that it is a civil matter and not criminal so they can't help me. They obviously do this all the time! It's disgraceful!

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