Paypal Restricted My Selling Account


Paypal restricted my selling account for 20 items that I never received over a 1 year period. They continue to allow me to buy but not sell. I advised them that the items were being stolen or placed in front of my door by the postman and left in plain view. Their response to that was it's my responsibility to make sure I'm home during the day to sign for items and the items that went missing or were being stolen were my fault. Below I attached a copy of their response letter that shows how incompetent they are as their buyer dispute claim numbers are a total exaggeration of the 20 over a year period I claimed for. My arguement also was EVEN IF these numbers were correct I never received the items I put claims in for and that entitles me to buyer protection under their user agreement. Who are they to say I abused their agreement and define abuse for a service they are supposed offer buyers that use their service and that's exactly what I did, use their service the way they told me I should if I didn't receive items.

Dear Mr Robert **********

PayPal has received notification that you recently filed a complaint 
with the FOS regarding your PayPal account. I have reviewed your Account
and would like to take this opportunity to address your concerns. 

A review of your PayPal account shows it was placed under limited access
on 16 June 2011, via case ID pp************* The limitation was 
placed after a review of your account indicated you had filed an 
excessive number of item not received as claims. While our Buyer 
Protection Policy is in place to assist buyers in recovering funds in 
the event an item does not arrive, as with any policy, PayPal must also 
screen our system for possible abuse and misuse.  

In reviewing your account, I can see you have sent 65 payments since 
January 1, 2011, and have filed item not received claims on 52 of these 
payments, or 80% of all payments sent over a five-and-a-half month 
timeframe.  While PayPal understands that items may not arrive 
occasionally, it is highly unlikely for the majority of your purchases 
to not arrive as intended.

You stated you have experienced issues with items being stolen from your
doorstep or mailbox and have complained to the police and Australia 
Post; however, this has been an ongoing issue with your account for a 
significant amount of time. Neither PayPal nor your sellers are 
responsible for items being stolen after they are delivered and it is 
your responsibility to make alternate arrangements in the event you are 
experiencing difficulty with items being stolen from your residence. 
Additionally, although you advised you were aware of packages not 
arriving, you continued to purchase on eBay. PayPal cannot expose our 
business or our sellers to this risk. 

As such, the decision to leave your account in permanent limited status 
cannot be appealed. All action on action on your account was taken in 
accordance with the terms of our User Agreement. As stated in section 
18, PayPal may limit an account due to abuse by a buyer or seller of the
PayPal Buyer Protection Policy or PayPal Seller Protection Policy. 
Additional information can be located by clicking “Legal Agreements” on 
the bottom of any PayPal page.

PayPal will gladly review any documentation received from either your 
local police department or Australia Post which confirms this activity. 
This documentation will be subject to verification through your local 
police department or Australia Post, whichever may be applicable. You 
may fax this to our office in the United States at +1 402-537-5765. Make
sure to include your name and email address on the cover sheet.

If you have any questions or require additional information, please 
contact us at

Yours sincerely,

Executive Escalations
PayPal, an eBay Company

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