Now My Account Is Negative

 Hello,

     Just wanted to say that PayPal sucks.

Secondly, my story:

     I sold cards on eBay totaling $86.98 and I get the standard fee which was $2.82.  I transferred some money out and bought something on eBay which left me with $58.60. The buyer (with 0 feedback) says he never got the item... PayPal/eBay immediately puts the money on hold (and profits off interest). Now my account is negative $58.60

     I have a PayPal Extras Mastercard (fuck me, right?) and I owe money on it (fuck me again). I transferred $25 to see if they would charge the extra to recover the balance. On Sept 9th, THROUGHOUT THE WHOLE TRANSFER I WAS NOT NOTIFIED THAT I WAS GOING TO INCUR A DEBIT FROM MY BANK ACCNT FOR $83.60 (25+58.60).

     On Sept 10th, a transfer from my ING DIRECT bank account (which PP will never link to) went thru to the bank account linked to PayPal totaling $468.73. At this time I went thru the whole Make a Payment procedure for $468.73 and was NOT NOTIFIED OF BEING CHARGED ANOTHER $58.60 so I now have another echeck for $527.33 (468.73+58.60).

     Now my bank account went negative and incurred a standard ISF fee of $25.

     I call PayPal on Sat Sept 10th, and it took 1hr and 23minutes (4 separate calls and 7 different agents) to get to a supervisor. After 30 minutes (almost 2 hrs with PP) he said that he would escalate the case and I should receive a call in "probably 2 hours but it can take up to 24 hours"...

     Sunday went by...no call...

     I call today, got to a supervisor in 20 minutes and 37 seconds and she said it was my fault for not reading because "PayPal is a user initiated system" and "I'm sorry you did not read the prompts correctly." I told her several times that IT DID NOT NOTIFY ME THAT I WOULD BE CHARGED TWICE FOR AN ABSURD ACCOUNT LEVEL HOLD.

     I HAVE 100% FEEDBACK AND SELLING HISTORY WITH THE ITEM. TODAY TRACKING SHOWS DELIVERED AND I STILL HAVE A NEGATIVE BALANCE AFTER SENDING THE BUYER WITH 0 FEEDBACK A DOUBLE ORDER?

     WHAT THE FUCK HAPPENED TO CUSTOMER SERVICE? I did not phrase that as a question because I know... PayPal does not have customer service, they have people who answer the phone real nice to fuck you over.

     Now I have $175.80 (in PayPal limbo) because the payments processed to MasterCard, but not to the PP balance? It's MY fault that PayPal fucked me?

     In hindsight, it's my fault for using PayPal and eBay. No wonder their stock never goes up. They spend too much money on "Thank you for calling, see you in hell" service.

     All in all, I'm out $58.60 x 3 + interest

Mark Briggs

 

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