Am a former employee (only for about 4 months), I can attest to much of what I've read throughout this site (the book looks mighty interesting.....).

As an employer, I can't complain too much....the pay was decent & the benefits were alright, but as a business........oh man, do they ever have a long way to go.

There's not too much I can say (a NDA was a condition of employment), but one of the things I commented about most to my supervisors was transparency.

Explaining why we took the actions that we did in lots of situations was one thing I felt could've cleared up many a mess, providing clear, concise steps on how to remedy/fix/solve many common issues was another. I always thought it would've been so much easier to send out one email that A) clearly explained a customer's problem and then B) provided specific steps on how to remedy said problem.

I can understand why some information that could help customers avoid trouble isn't made public (don't want to inadvertently help any fraudsters/scammers), but by just opening up as I described......man alive, I'm sure that would help someone!

Reading through the lawsuit section of the forums makes me glad I got out when I did too.....

Would also like to wish the best of luck to all in their future dealings with PP.

glad you got out too buddy. maybe they should revamp their human resources department so employees dont get shafted either.

wow I amazes me the stuff I hear.

Wow, Malibu22! So you totally understand my frustration and the frustrations of many, many others....we can't get straight answers from ANYBODY at Paypal. It blows my mind to hear that even as employees...they aggrevate!

Hello!!!! Yes, you were onto something Malibu..."I felt could've cleared up many a mess, providing clear, concise steps on how to remedy/fix/solve many common issues was another. I always thought it would've been so much easier to send out one email that A) clearly explained a customer's problem and then B) provided specific steps on how to remedy said problem."

What do they have to lose by not HELPING their sellers, after all we ARE the bread and butter...without us there is no need for Paypal. Why can't we get an honenst person to guide us when issues arrise?!?! I don't get it!! reading your post makes me feel even more like I will NEVER GET MY MONEY BACK. GREAT...JUST GREAT...damn it! We literally are hostage