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Thread: PayPal UK & Ireland Dispute Resolution Structure

  1. #1
    Join Date
    Mar 2009
    Surrey, United Kingdom

    Default PayPal UK & Ireland Dispute Resolution Structure

    Can anyone tell me where in the world PayPal claims are arbitrated?

    I had a very dodgy call on a Significantly Not as Described transaction, siding with the buyer with only a few transactions under their belt, compared to our tens of thousands of transactions.

    PayPal Business Support in Ireland answered. They then transfered it to somewhere in England for the Resolution Department and finally she put me through to the "Floor Manager" who was more of a prat.

    Despite asking repeatedly to speak to the person who dealt with our case, they said "they are not in this building" and that "it's not possible".

    Can anyone shed some light on this? Any tips from whistleblowers for getting through to the right person who really can deal with your case instead of speaking to some agent who has looked at your PayPal case for 1 minute despite it being 5 pages long and already defending PayPal?

  2. #2

    Default Don't give up!

    Forgive me because I am a bit uneducated on how it works in the UK and Ireland. I am in the US.
    Do you have an Ombudsman that you could contact with your problem?

    It is very hard to get anyone to talk to on the phone with paypal and to get to talk to someone that is helpful is almost unheard of.

    Try e-mailing to every e-mail address you can find to paypal.

    See if you have any luck with these:
    08707/ 307 191 (UK Calling Rates Apply -- OPTION "1" for Customer Service)

    0870/730-7191 (UK Calling Rates Apply)

    0208/ 6053000 (Landline Phone Number)

    020/8605 3001 (UK FAX -- UK Calling Rates Apply)

    [email][/email] (PayPal Office of Executive Escalations UK)

    Maybe send a letter

    PayPal Europe Ltd, Hotham House, 1 Heron Square, Richmond upon Thames, Surrey, TW9 1EJ

    PayPal Europe S.a.r.l. & Cie, S.C.A., 5th Floor 22-24, Boulevard Royal L-2449, Luxembourg

    eBay (UK) LTD,
    P.O. Box 9473
    Dublin 15

    PayPal Managing Director, David Graham Clarke, 3 Woodside Road, New Malton, Surrey, KT3 3AH

    If eBay was involved:

    0700 500 3229 (eBay General Number -- UK Calling Rates Apply)

    020 8605 3111 (UK Power Seller's Help Line -- UK Calling Rates Apply)

    0906 665 8030 (eBay Customer Service -- UK Calling Rates Apply)

    0906 665 8030 (eBay Customer Service -- UK Calling Rates Apply)

    eBay Addresses UK:

    eBay UK Ltd, Complaints Department
    PO Box 659, Richmond-upon-Thames
    Surrey, TW9 1TX

    eBay (UK) LTD,
    P.O. Box 9473
    Dublin 15

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