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Thread: Large work force non existing help force

  1. #1

    Default Large work force non existing help force

    I read the other day that there are over 10 000 people working for paypal. Why then can I not get one single person to help me?? All I get is transferred from one person to the next until I eventually get hung up on. The "helpful" e-mails they send me is nothing but nonsense. I am seriously looking for other options.

  2. #2
    Join Date
    Nov 2011
    Posts
    162

    Default

    move on, cut your ties and be done with paypal. so many people use them just because it is a household name not knowing there are plenty of other options.

  3. #3
    Join Date
    Oct 2011
    Posts
    119

    Default

    do you think they outsource their stuff? it's amazing because everytime I call it seems like they are reading from a script. My damn phone has more common sense then those bozos

  4. #4
    Join Date
    Mar 2009
    Location
    Surrey, United Kingdom
    Posts
    80

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    PayPal Email Support is done via India. All calls usually go through to someone in your own country.

  5. #5

    Talking

    Quote Originally Posted by outlawjess View Post
    I read the other day that there are over 10 000 people working for paypal. Why then can I not get one single person to help me?? All I get is transferred from one person to the next until I eventually get hung up on. The "helpful" e-mails they send me is nothing but nonsense. I am seriously looking for other options.
    Dont walk or look around, RUN to other options... I had a hellish time with paypal myself and ever since joining a merchant account it's been smooth sailing.

  6. #6

    Default

    where are these 10,000 people when you need help with something? All I get are automated e-mails and an automated phone system impossible to break through. I guess when a company gets to big us little guys doesn't matter anymore. Too bad siince it is us that got them where they are today.

  7. #7
    Join Date
    Mar 2014
    Posts
    171

    Default

    Quote Originally Posted by ScottiSeller View Post
    where are these 10,000 people when you need help with something? All I get are automated e-mails and an automated phone system impossible to break through. I guess when a company gets to big us little guys doesn't matter anymore. Too bad siince it is us that got them where they are today.
    Yeah, seriously. When I call, I get put on hold for ages. Where are all these employees when you actually need to speak to a human being?
    Maybe they are counting ALL the Paypal employees worldwide ,not just the US.

  8. #8
    Join Date
    Jan 2014
    Posts
    280

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    When you ring them, demand to speak to a supervisor/manager in charge. I've done this a few times and I tend to get someone I can actually talk to.
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  9. #9
    Join Date
    Mar 2014
    Posts
    178

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    It's ridiculous that they have so many employees yet when you try to contact them you get passed around and sent generic email replies.

  10. #10
    Join Date
    Jan 2014
    Posts
    303

    Default

    There are tons of other options, but only to an extent. PayPal dominates the market and has a lot of contracts with big companies to only use them as a payment provider.
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