I was just speaking to a PayPal Sucks member about this post [URL="http://www.itincanada.ca/index.php?option=com_kunena&Itemid=0&func=view&cat id=49&id=1648"], in which I compare the "customer care" from PayPal with a parallel experience with a freezer manufacturer - and he suggested that the folks on this board would get a chuckle out of it. Looking forward to hearing what you think!