Account Frozen due to eBay buyer opened a case for an item sold which arrived damaged, I have offered refund but ironically, can't refund the unhappy buyer due to negative balance and the buyer has stopped contact so won't close the case.
I have tried paying in but payment is taking up to 10 days to appear, so that long I can't make purchases or refund the buyer until it clears. Not a very good system at all.