This is my first posting here. This all came about after searching the web trying to find some good information on what, how, why, PayPal screws up their customer account. Here's my story.
Last week I logged on to PayPal account and try to delete/remove one of the three credit cards I have listed. This card.. Chase Freedom MasterCard was replaced by Chase in July with a new Visa model and new number. I wanted to remove/delete this card from the account and add the new one. Sounds easy...wait a minute. There's no such luck in removing or deleting a credit card from their website. I contacted PayPal to ask them how to do such act. They send me by email these instructions.

C. How do I remove a card?

Here's how to remove a debit card or credit card:

Log in to your PayPal account.
Click Wallet at the top of the page.
Select the card to be updated and click Edit.
Click Remove card.
You cannot remove a card if the card was used for a pending transaction.

That didn't work. and I tried at least ten times. So, I send email to PayPal giving them the opportunity to solve the matter. Here's what they did.
They removed/deleted my American Express card from my account and not the Chase MasterCard. Now, they have screwed up my account so badly that I cannot even log in anymore. I've called them with no luck, as they keep telling me to do the...login and click on 'Wallet" and click edit and check "Remove Card". I spoke to this lady who's English is about the same as a two year child, and very difficult to understand. I tried to tell her I cannot log in to my account as they have screwed it up .
I will call on Monday and try to get some results on this matter. My other choice it to open a new account, new email, new bank account, and the American Express card they canceled.

Will report back with the news, if there is such a thing.