Please see link below for original post details
they have now replied and have said if I am not happy I can complain to either

UK European Consumer Centre (EEC-Net)
Trading Standards Institute
1 Sylvian Court
SS15 6TH


UK Financial Ombudsman (FOS)
no address given

which of these services would be the best for me to ask to look into Paypal's handling of my case??

or could I ask both of them??