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Old 12-06-2011, 12:37 PM
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Join Date: Oct 2011
Posts: 50
Default Sarah needs a punch in the face



Needed some assistance from paypal with logging in and this is what I got:

Sarah - PayPal :

Hi. I'm Sarah, PayPalís automated customer support assistant.

How can I help you today?

You :

don't know full bank account information - why the heck do you ask such *** questions for verification of security???

Sarah - PayPal :

PayPal asks you to confirm your bank account or apply for a PayPal card to give your PayPal account a Verified status. This increases security within the PayPal community and limits the risk from fake identities.

Completing the verification process gives you the following benefits:

- More spending power: we remove your sending limit.

- Greater confidence: buyers and sellers trust the verified status.

- Added flexibility: you get more ways to pay.

Would you like to become PayPal verified?

-Yes

-No

You :

I'm already verified. I am just trying to log in. Why do I have to re-verify just to log in???

Sarah - PayPal :

PayPal members are asked to complete different verification processes to increase the security of their PayPal account.

Would you like more information on why you should confirm your:

-PayPal account

-Bank

-Credit card or debit card

You :

*** no. I just want to use my account. But I don't think I should have to carry my bank info everywhere I go or memorize my full account number to use your site. Why are you torturing your customers???

Sarah - PayPal :

I'm afraid I didn't understand your question. Can you ask it more simply?

You :

Log me into my account! Is that simple enough?

Sarah - PayPal :

I'm about to repeat the same information. You can either see that information again or ask me a new question.

You :

Log me in. Log me in.

Sarah - PayPal :

I found the following information, which could be helpful.

I can't log in to my account.

My PayPal account is limited or restricted.

You :

I can't log in to my account.

Sarah - PayPal :

Would you like to:

-Recover your login email

-Recover your password

-Access a restricted account

You :

human human human please

Sarah - PayPal :

I don't know exactly what you mean. Can you be a little more specific about the issue?

You :

get that *** look off your face, computer. I see what you are doing. You are going to test my patience until I break something in my home. I won't let you.

Sarah - PayPal :

I'm afraid I didn't understand your question. Can you ask it more simply?

You :

You are wasting my time, Paypal wench. Now get my account info

Sarah - PayPal :

I'm sorry I haven't been able to assist you. I'm a virtual agent, so I can't answer everything. If you'd like to try rephrasing your question, I'll do my best to try to answer.

You :

Do it! Do it now!

Sarah - PayPal :

You can update your account information on your Profile page. Here's how:

1. Log in to your PayPal account, using this link.

2,. Click the appropriate link to adjust your account information/.

Before we continue, was the information I gave you helpful?

-Yes, this was helpful

-No, this was not helpful

Sarah - PayPal :

The page is opening in another window:. You may need to log in to see it;.

I'm right here if you have any other questions..

You :

No, this was not helpful

Sarah - PayPal :

Let me know if there is anything else I can do for you..

Sarah - PayPal :

The page is opening in another window,. You may need to log in to see it'.

I'm right here if you have any other questions.

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  #2 (permalink)  
Old 12-06-2011, 01:46 PM
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Join Date: Oct 2011
Posts: 95
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Sarah - PayPal :

I'm afraid I didn't understand your question. Can you ask it more simply?

LOL THEY ARE A JOKE - A SCARY ONE.

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  #3 (permalink)  
Old 12-06-2011, 02:19 PM
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Join Date: Nov 2011
Posts: 75
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They're not a joke...more like YOUR WORST F$%@#*$ NIGHTMARE!! Been there done that too many times, Imgonna...you captured their skrewy phone systyem....sad but true!

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  #4 (permalink)  
Old 12-07-2011, 10:43 AM
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Join Date: Oct 2011
Posts: 38
Default



That Bitch turns me in to an evil person and I am normally a very kind person. She even manages to piss me off more then my ex husband and that is not easy to do but sadly he makes more sense then Sarah.

Sarah handles over 300,000 conversations per month maybe that is why we don't get that personal feeling from her.

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  #5 (permalink)  
Old 12-08-2011, 10:52 AM
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Join Date: Nov 2011
Posts: 41
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I believe PP customer service brings out the worst in people. I am usually a calm, cool, and collected person...it takes a lot to get me seeing red. However, after being scammed by a fraudulent seller I thought it would be wise to just contact PP for some help from the customer service to remedy my issue (which is quite small in comparison to many). It is not an easy task. Time is money and I don't have time to waste on hold, but I gave it a shot. After working through the automated system to only sit on hold, I quickly realized that my issue was probably not going to be dealt with so I ate the cost and have decided I will no longer use PP to purchase. Lesson learned.

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  #6 (permalink)  
Old 12-08-2011, 03:33 PM
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Join Date: Oct 2011
Posts: 113
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Quote:
Originally Posted by nuclear937 View Post
I believe PP customer service brings out the worst in people. I am usually a calm, cool, and collected person...it takes a lot to get me seeing red. However, after being scammed by a fraudulent seller I thought it would be wise to just contact PP for some help from the customer service to remedy my issue (which is quite small in comparison to many). It is not an easy task. Time is money and I don't have time to waste on hold, but I gave it a shot. After working through the automated system to only sit on hold, I quickly realized that my issue was probably not going to be dealt with so I ate the cost and have decided I will no longer use PP to purchase. Lesson learned.
AMEN! time is money

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  #7 (permalink)  
Old 01-20-2012, 11:33 AM
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Join Date: Oct 2011
Posts: 45
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Had my first and last encounter with Sarah today and what a waste of time. She does not assist in any other way than pull up information from the website. Well I can do that myself without wasting my time on things unrelated to my problem.

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