Pipeline Data
Wish I had seen this thread a couple of months earlier.
I signed up for an account with Pipeline Data but tried to back out before I even got started. It wasn't 'til after I signed the initial contract that they informed me that a credit check was neccessary to receive their phone. It just seemed sneaky, and I won't allow anyone to perform a credit check, as I've been working hard to clear my record.
Next, I ran two charges but never recieved the money in my checking account. The first rep said that the charges were cancelled. She hung up on me while looking into the problem.
I called back, and the second rep said that no charges had been made, and the first rep doesn't know what she's talking about. I was so mad that I hung up and called back so I could get a third opinion.
The third rep saw the charges, and said they were cancelled because I called the wrong number for authorization. I don't see how this was possible, as I did what they told me to do. But she gave me another number, and I called again for authorization.
Once again, I never recieved payment for my items. This time I called and cancelled service. I was given a hard time about this, but at this point I was outright hostile with them. Enough is enough. I was willing to take a loss on my two charges if I could just never deal with these morons again.
I thought I'd heard the end of them until a month later, when a $35.95 monthly fee was deducted from my checking account. Of course, nobody at Pipeline will take responsibility for this, and I'm stuck dealing with my bank over this matter.
Another thing that bothered me from the beginning is their uncanny knack for passing the buck. Seemed like nobody would take ownership of a problem, and they always wanted to refer me to somebody else. But that "somebody else" who could solve my problem didn't seem to exist...
|
12-05-2009, 01:20 AM
Horror Stories: Someone else did it!
Linear Mode
