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Old 08-09-2012, 08:06 PM
wyager
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Default Account limited. How can I force Paypal to close my account OR delete personal info?



Earlier today, I tried to update my Paypal info by adding a new bank account. I first deleted my old one; big mistake. This all of a sudden gave me "limited access". I jumped through all the hoops they wanted me to un-limit my account, but I ran into a bit of an issue. I gave them my SSN, as it appeared that this is all that I was missing. Unfortunately, this didn't do anything.

I gave them a call, and after ~25 minutes of waiting, I got someone on the phone. Guess what? Apparently with my SSN, they can verify my age. This is an issue, as I'm a minor. Should've seen that one coming. This does, apparently, violate their EULA, and this solidified the freeze on my account. Now, not only is my account locked until I turn 18, but they have all my personal info (numbers, emails, bank account info) on file, and there's no way to delete/close my account.

I understand that they legally have to keep some aspects of my information on file (thanks, Feds), but I would like to delete and/or obfuscate as much of my personal information as possible. The guy on the phone was pretty adamant that at this point, I would have to contact the legal department.

How do I go about forcing Paypal to delete as much of my personal info as possible, ideally closing my account permanently? I hope I can leverage the fact that I'm a minor; perhaps my agreements are voided, or there is some law about keeping personal information on minors? Thankfully, I had just spent the vast majority of money in my account, and there is now only a few dollars left, so I'm not worried about that. I just want as little of my info to be on their database as possible.

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Old 08-14-2012, 10:46 AM
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Paypal is not going to delete your information, they will save this forever. All you can do is close the bank account that you have linked to your paypal account and that way paypal has no access to your money. But paypal is not deleting anything.

About being a minor, you knew you had to be 18 to sign up for paypal and you did it anyway despite not being eighteen...I think you are kinda out of luck on that angle.

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Old 08-14-2012, 09:09 PM
wyager
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Quote:
Originally Posted by RobbinHood View Post
Paypal is not going to delete your information, they will save this forever. All you can do is close the bank account that you have linked to your paypal account and that way paypal has no access to your money. But paypal is not deleting anything.

About being a minor, you knew you had to be 18 to sign up for paypal and you did it anyway despite not being eighteen...I think you are kinda out of luck on that angle.
According to paypal, they will only keep the information for 7 years, as mandated by federal law. So I don't think that is correct.

And yes, I understand I violated the EULA; that's not what I'm asking about. I'm asking if there are laws against keeping personal information on minors.

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Old 08-15-2012, 08:56 AM
bamabuddah
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Quote:
Originally Posted by wyager View Post
According to paypal, they will only keep the information for 7 years, as mandated by federal law. So I don't think that is correct.
Paypal is not federally regulated and don't believe everything Paypal tells you because they are nothing but a bunch of thieving liars. Read paypals user agreement and you'll see all the insane stuff users have to agree to when signing up to use paypal.
I don't know of any laws prohibiting keeping personal information on minors but then again I am no law expert. I would think paypal wants to keep your info to ensure and protect them selves that you don't try and sign up with them again since you are a minor.

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Old 08-19-2012, 03:19 AM
MrS
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Quote:
Originally Posted by wyager View Post

How do I go about forcing Paypal to delete as much of my personal info as possible, ideally closing my account permanently? I hope I can leverage the fact that I'm a minor; perhaps my agreements are voided, or there is some law about keeping personal information on minors?

The problem you have complicated by the fact you are a minor. Normally, and there is a case pending in the European Union concerning FaceBook Account that have been closed, you can insist your details are removed. But, obviously your issue is with PayPal not FaceBook.

PayPal's argument will be you are a minor, you falsely opened an account with them therefore, the two of you are not able to enter into a legally binding contract. That you put your details on there, not PayPal. In other words, they do not have a duty of care towards you.

Really it is down to them, and PayPal

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Old 08-21-2012, 01:38 PM
candycorn2365
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Paypal is not federally regulated so they can really do as they please. I don't know if there is any laws about keeping minors information although you shouldn't have opened an account prior to turning 18. They say they will keep your information for 7 yeas but like most things they say I don't believe them

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Old 08-22-2012, 10:29 AM
Shelly Cardon
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They will not delete your personal information. I'm sure there is something in their agreement ;letting you know this.They say they will only keep the information for 7 year but because PayPal are habitual liars I don't even believe that. As far as you being a minor they should have never let the account be open in the first place unless you falsified your birth date on the application. Although they should have caught it when you submitted your SS# when you applied.

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