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Old 03-28-2011, 08:12 PM
a_richard
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Unhappy FEEBAY screws another top-rated seller.



I've had an eBay account and PayPal account since the late 90's which I used almost exclusively to purchase random items only. I had a positive feedback score of roughly 30ish, nothing to brag about. Then, about 1 year ago I decided to supplement my income by selling items on eBay using my existing account. Over the course of a year I improved my score to almost 350 positive reviews with 100% positive feedback score. I was also awarded with a "Top Seller" badge and the "Power Seller" badge due to my hard work and attention to customers. Again, not much to brag about but I was proud of my accomplishments in just a year's time.

During that time I encountered a few blips here and there, but overall the experience was a good one...until recently. In the past few months eBay's attitude toward sellers has gone down the toilet.

1. Dishonest Buyers Forcing Returns I've had 5 different occurances of customers tricking eBay into forcing a return (even though on those specific auctions I clearly had them marked as no returns). The buyer will just make up some lie and tell eBay the sizing was wrong, or the color doesn't match, or some other bogus excuse (aka, LIE) and without even considering the fact that I put much time/effort into making my pictures and descriptions as accurate as humanly possible they remove money from my PayPal account and reimburse shady buyers who are not honest.

2. Sellers Are Punished For Combined Shipping A customer purchased nearly $700.00 worth of merch. from me and asked me if I would combine shipping for him. In an effort to be a good seller, I foolishly did as he asked. Upon the arrival of his goods he filed a claim on one of the items in the bundle that had a value of about 5 dollars. PayPal then puts a hold on my entire account, keeping the total of 700 dollars in escrow because a lying buyer had issue with 1 five dollar item! After calling and complaining PayPal representatives blamed eBay, and eBay reps blamed PayPal. I even had reps from both companies claim they were "sorry" and "the policy for combined items should be reviewed" but neither were willing to take responsibility and/or fix the problem. A month later I finally got my money, but only after being unable to pay my bills on time.

3. The Straw That Broke The Camel's Back. In the past few weeks I had a customer buy an item from me for about 50 dollars, nothing huge. Beside the fact that my auction was accurate, had measurements, a full description, AND the auction listed as no refunds; the buyer was ultimately unhappy with his purchase. The buyer sent me a rude message demanding that I refund his money instead of conversing with me like a human being. Before even read his email he left me negative feedback. The reason? I didn't offer him a return! GUY, THE AUCTION IS LISTED AS NO RETURNS! WTF IS HARD TO UNDERSTAND ABOUT THAT?!!

The buyer then proceeds to list the auction he bought from me in his own auction, undercutting me (as I still have other inventory in the same item). In his auction description he slams me and gripes that the item is perfect but he is reselling it due to the fact that some sellers don't offer refunds. The kicker? ... He's selling the exact same item with NO REFUNDS...

I contacted the buyer and asked him to change his feedback to neutral. He doesn't have to leave me a postitive review, but, its hurtful and spiteful to leave someone a negative review while at the same time re-listing the item and boasting on his own site just how great the item is. If the item was so bad and worthy of a refund then WHY ARE YOU RELISTING IT AND CLAIMING HOW GREAT IT IS!?!?!? The buyer responded by messaging me that he would only change my feedback if I went against the original auction's guidelines and allowed him to return the item to me for a full refund. Well, this is an obvious case of feedback extortion and I promptly contacted an eBay representative to plead my case. The eBay rep I talked with was surpisingly helpful and after careful review agreed with me that due to the circumstances that the buyer was using negative feedback to leverage me into breaking the contract of the original auction; i.e. no return accepted.

The negative feedback was REMOVED from my seller's page and I was very happy that the matter was closed. Fastforward a few days later. The buyer had apparently been stalking my feedback page and had noticed that eBay removed his negative feedback. He somehow fooled another eBay rep into re-instating my negative feedback! WOW!

I called eBay customer support, no easy task mind you as it's impossible to even get a telephone number to these crooks nowadays, and explained my situation in a calm and reasoning manner. A customer service rep said that it was not really eBay standard proceedure to remove, re-instate, remove, etc. and that they like to make one ruling and call it case closed. Yet somehow this crooked buyer had managed to game the system twice.

Patrick, the customer service rep, admitted that the ruling had been overturned because the original service rep neglected to include key details into the report. Basicly the first customer service rep, a woman who I don't remember her name, didn't include the message the buyer had sent me that said he would only fix my negative feedback if I went against the rules of the original auction, again listed as no returns. Therefore, when a second rep reviewed the ruling he/she didn't see any of the evidence in my favor and re-applied the negative feedback to my account! Insane!

I was shocked at what I was hearing. Patrick, the rep that helped me the latest time, even claimed that it was an unusual case that definately fell into a grey area for the customer service reps. This is corporate talk for, "whatever your problem is isn't in the SOP manual." He then refused to fix my feedback score to what the original ruling on the case was.

I explained to Patrick that this was very unproffessional and that I didn't appreciate the double-talk and flip-flopping eBay was doing on this case. Either I was wrong or the buyer was. I listed my items accurately. The buyer is abusing eBay's policies.

Patrick was completely unhelpful at this point and I asked to speak with a supervisor. He claimed that his supervisor wasn't around. When I asked for a telephone number the guy had the balls to tell me that his supervisor does not have a telephone number. I don't believe that for a moment. However he promised to have a supervisor call me back.

No one bothered to call...


NOTE: I KNOW YOU EBAY REPS LIKE TO READ THIS FORUM AND HAVE A GOOD LAUGH. PLEASE READ ON.

My seller's fees keep your (eBay's) lights on, pay your employees, and my service provides top-notch, high quality goods for your prospective buyers. My auctions are ending on eBay this week and I will no longer be doing business with them. I am expanding my business to amazon, craigslist, and other start up auction websites. I will no longer be paying any money to FEEBAY and I will no longer be using PAYFAIL for my transactions.

You want a bunch of crooked buyers and rip-off fake sellers from overseas? That's what you are going to get.

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Old 04-06-2011, 12:07 PM
empresdeb
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A Richard, I feel your pain. What you should have done is have a friend buy that item from the idiot con artist and then just blast him with negativity.
As I read your posting, I thought, ditto! My story. The reason I'm on this web site today is after two phone calls w/EB today and receiving two differing answers, I just needed to see if it was only me.
I'm trying to list on the .25 cent insertion fee and yesterday it is fine, today it is charging regular fees. 1st CSR fixed it, 2nd CSR didn't because I had below standard performance level, this is due to 3 DSR's which gave me a poor grade on shipping time???(A whole other story) I have a 100% positive feedback and I don't get to participate in the special price for insertion? Crap! Crap!

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Old 04-09-2011, 12:36 AM
a_richard
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It's almost like being a good seller, earning badges, having 100% feedback, etc. doesn't matter. As long as you keep paying them their insane listing costs ebay doesn't give two shakes.

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Old 01-18-2012, 07:35 PM
Tacticaledge
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Same thing happened to me today for the third time this year.
Sold an android phone for $49.99 with free shipping....My personal phone I used up until December of 2011.

Buyer calls and says the MEID is bad. I call Metro PCS and they say it is fine.
I tell the buyer where the closest MetroPCS sotre is near his home and tell him I have already called them to confirm that he can activate the phone with no problem. He says "Thank...I spent two hours rooting the system and overclocking it to make it faster so I didn't want to return it"

Five days later I get an e-mail from this douche wanting a refund.

I told him no...I have a no refund policy for one and for two, I am not taking back a phone that has been altered and tampered with.

Guy files complaint this morning....I give all the e-mails to ebay....They give him a refund.

What a crock!

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Old 02-03-2012, 11:00 AM
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Join Date: Oct 2011
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Quote:
Originally Posted by Tacticaledge View Post
Same thing happened to me today for the third time this year.
Sold an android phone for $49.99 with free shipping....My personal phone I used up until December of 2011.

Buyer calls and says the MEID is bad. I call Metro PCS and they say it is fine.
I tell the buyer where the closest MetroPCS sotre is near his home and tell him I have already called them to confirm that he can activate the phone with no problem. He says "Thank...I spent two hours rooting the system and overclocking it to make it faster so I didn't want to return it"

Five days later I get an e-mail from this douche wanting a refund.

I told him no...I have a no refund policy for one and for two, I am not taking back a phone that has been altered and tampered with.

Guy files complaint this morning....I give all the e-mails to ebay....They give him a refund.

What a crock!
For what did the guy file a complaint? Item not as described?

This is what paypal says: "While the funds are being disputed, a temporary hold will be placed on the transaction amount while PayPal reviews your case. Once we validate your shipping documentation, and if the transaction is covered under Seller Protection, we will lift the temporary hold and restore your access to the funds. If it isnít, we will return the funds to the buyerís account. In addition, you will be responsible for PayPalís chargeback fee, if applicable"

Now this is a crock of crap because if paypal actually would review your case with the documentation you provided them with they would clearly see that there should be no refund issued.
It is just more proof that there is absolutely no Seller Protection.

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Old 08-12-2012, 06:12 AM
sugarlandexpress
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Smile It's all crap!



I spoke with a guy called Patrick also...go figure. I understand how you feel, I have had plenty of what you are going through also.

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Old 10-26-2012, 08:21 PM
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Quote:
Originally Posted by a_richard View Post
It's almost like being a good seller, earning badges, having 100% feedback, etc. doesn't matter. As long as you keep paying them their insane listing costs ebay doesn't give two shakes.
I reckon it's quite simple to understand, these crooks are making extortionate interest on holding good peoples money in a high interest bank account, simple really, usual sh~' heads from the major players...

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Old 11-05-2012, 02:01 PM
Kim Yong
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eBay on numerous occasions said they would refund my money for an item, after a long resolution process with PayPal, was determined to be fraudulent. eBay stated on 3 separate occasions before they would refund my money for the item since I did not actually sell it or make any profit from it. Today eBay said they are refusing to refund my money even though they said before they would refund it.

I want to build a law suit against eBay to expose the all the exploitation that goes on with eBay and PayPal policies.

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Old 02-22-2013, 03:10 PM
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Default Paypal ignored my proof of buyer stupidity too!



I have been on eBay since it began and have used it to buy and sell many things but over the years the selling has become so unprofitable and biased against the seller that it is hard to even cover the most basic costs.

Recently, I sold a old Magnavox Odyssey2 video game on eBay. eBay automatically loaded up an image of the product that I was selling. If figured this was fine and used their provided photo but I included a detailed description of the cartridge in my listing as well as mention that the image in the auction was a stock photo and not the actual cartridge the individual was going to receive.

The person who bid on the auction was overseas. I typically have far higher flat shipping costs for overseas auctions because of the hassle of dealing with customs and the time it takes to perform.

I also do not accept refunds or returns.

The buyer upon receiving the auction was upset because apparently the image eBay provided me was a cartridge marked "prototype" and this individual thought it was collectible, despite my listing stating the photo was a stock photo. I pointed to my listing and they thought I was charging high shipping costs because it was a rare item and then they complained to Paypal.

Paypal put us into a dispute resolution. I included photos of my listing and copies of our communications, and informed Paypal that I did not misrepresent the item and the buyer simply did not read the auction and made a mistake.

Guess what.

Paypal sided with the buyer. Luckily the buyer didn't know how to read and never responded to Paypal's ruling so I got to keep my money. What is funny is that the buyer never sent me back the game even after the ruling.

I am getting so fed up with eBay's changes. And don't get me started on their shipping fee limits.

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Old 10-11-2013, 03:13 PM
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Default Another one here...



So this happened recently, I've been a seller for over 10 years with over 600 100% feedbacks. To make the long story short. I sold an Iphone 5S to this buyer in India. Clearly stated that the phone was not unlocked. Upon receiving the phone the buyer contacts me demanding refund since his SIM wouldn't work on the phone. My auction stated NO RETURNS. He then changes his story saying I had sold him a STOLEN phone and that he would file a claim. Claim is filed I call ebay and have them removed a negative feedback the scambag leaves me. Case escalates and guess what? Buyer gets full refund plus shipping, I get stuck with paypal and ebay fees, Ebay claims that because he managed to get a police report saying that the phone was stolen they decided on his favor, this is BS and freaking disrespectful to buyers such ourselves. I'm done with ebay period and specially selling to buyers overseas. All together my loss is $1400 and there isnt a damn thing ebay or paypal will do about it. F%$^ them all.

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