I purchased a battery for my video camera from a site that stated that the battery was compatible with my camera. On delivery it was clearly not. After email contact with the seller got me nowhere, I asked PayPal to intervene. Within 30 seconds of sending my email to PayPal, I received a reply from PayPal stating that my claim had been thoroughly investigated and that they could do nothing. Further emails from PayPal now state that unless the purchase was by auction at ebay that they could do nothing. That is not what they say on their ad. The option for payment was choose PayPal for safe, secure payment - said nothing about only for auctions at ebay. PayPal is the more expensive payment option but you get nothing for it.
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